Shipping policy

 

1. Overview

This Shipping Policy applies to all orders placed through [Your Company Name] website.

By placing an order, you agree to the terms outlined below.

 

2. Order Processing

  • Orders are processed within 1–3 business days (excluding weekends and public holidays).
  • During product launches, restocks, promotions or peak periods, processing times may be extended.
  • You will receive a confirmation email once your order has been dispatched.

We reserve the right to delay dispatch if additional verification is required for fraud prevention.

 

 

3. Shipping Methods & Delivery Times

Estimated delivery times are provided at checkout and are for guidance only.

Typical delivery estimates:

  • Ireland: 1–3 business days after dispatch
  • UK: 3–7 business days
  • EU: 3–10 business days
  • International: 5–15 business days

Delivery times are estimates and are not guaranteed.

We are not responsible for delays caused by:

  • Courier service disruptions
  • Customs clearance procedures
  • Weather conditions
  • Incorrect or incomplete delivery information
  • Events outside our reasonable control

 

 

4. Shipping Costs

Shipping costs are calculated at checkout based on your location and selected service.

Shipping fees are non-refundable unless required by law.

If an order qualifies for free shipping, this applies only to the standard delivery option.

 

 

5. Customs, Duties & Taxes

For international orders outside the EU:

  • You are responsible for any customs duties, import taxes or clearance fees.
  • We are not responsible for delays caused by customs authorities.
  • If customs charges are refused and the parcel is returned to us, we reserve the right to deduct return shipping and handling costs from any refund issued.

 


6. Order Tracking

Where available, tracking information will be provided via email once your order has been dispatched.

It is the customer’s responsibility to monitor tracking updates and ensure availability to receive the parcel.


7. Incorrect Shipping Information

Customers are responsible for providing accurate shipping details.

If an order is returned due to:

  • Incorrect address
  • Failed delivery attempts
  • Parcel not collected from a pickup point

We may charge additional shipping fees to re-dispatch the order.

 

 

8. Lost or Delayed Parcels

If your parcel appears delayed:

  • Please allow the full estimated delivery window to pass before contacting us.
  • We may require you to wait for the courier’s official investigation process to conclude before issuing a replacement or refund.

We reserve the right to determine whether a replacement or refund is appropriate following courier confirmation.

 

 

9. Risk & Ownership

Risk in the goods passes to you upon confirmed delivery to the address provided at checkout.

If tracking confirms delivery, we are not responsible for lost or stolen parcels after delivery.

 

 

10. Refused Deliveries

If you refuse delivery of your order:

  • Return shipping fees and any additional courier charges will be deducted from your refund.

Original shipping fees are non-refundable unless required by law.

 

 

11. Policy Updates

We reserve the right to update this Shipping Policy at any time. The version in effect at the time of purchase will apply.